Thank you for choosing goldstarmanagement.uk. This refund policy applies to the HR services, career development consulting, and related digital services purchased through our website.

As the primary services offered by goldstarmanagement.uk—such as CV creation, career consulting, interview coaching, and career planning—involve customized digital solutions requiring professional time for production or preparation, refund rules are applied based on the service status and stage of processing.

1. Scope of Application
   This refund policy applies to the following services:
   CV/Resume creation and optimization;
   Job search consulting;
   Interview coaching;
   Career planning services;
   Career skill enhancement advice;
   Job application support;
   Job matching services;
   Career development consulting;
   Other customized HR and career consulting services.
2. Refund Request Timing
   Cancellation before service begins
   If a client requests cancellation before the service has commenced:
   The client may contact us to request a refund;
   We will process the refund upon confirming the cancellation request;
   The refund amount will be subject to the deduction of any necessary processing fees incurred.
   Refund processing time:
   Refund reviews typically take 3–5 business days to complete.
   Refunds after service begins
   Once the following has occurred:
   CV creation has started;
   Career analysis has been completed;
   Consultation time has been scheduled;
   Partial service content has been delivered;
   A full refund is generally not available, as labor costs and professional effort have already been invested.
   If the client believes there are issues with the service, please contact us promptly; we will assess the situation and provide a reasonable solution.
3. Refunds for Completed Services
   Refunds are generally not supported in the following situations:
   The service has been completed and delivered;
   The client has received the CV file, consultation report, or related materials;
   The online consultation has been completed;
   The client changes their career plans due to personal reasons;
   The client does not achieve the expected job search outcome.
   This website provides professional advice and support but does not guarantee that the client will secure a job offer, interview opportunity, or position; therefore, employment outcomes do not constitute grounds for a refund.
4. Refund Policy for Digital Services
   As some of our services involve digital delivery—such as:
   Resume documents;
   Career planning proposals;
   Consulting reports;
   Customized advisory materials;
   —the service is generally considered delivered once the work is completed and sent to the client; therefore, refunds based on personal reasons are not supported.
5. Refund Processing Procedure
   If your refund request meets the eligibility criteria, please follow these steps:
   Contact our customer service team;
   Provide order details and the reason for the refund request;
   We will review the request within 3–5 business days;
   Refund processing will begin upon approval.
6. Refund Receipt Timeframe
   Once the refund is approved:
   Funds are typically returned to the original payment method within 5–10 business days;
   Actual receipt time may vary depending on the processing speed of the bank, credit card issuer, or payment platform;
   International payments may take longer.
   For example:
   Credit/Debit card refunds: Usually credited within 5–10 business days;
   Bank transfer refunds: Usually credited within 3–7 business days;
   Other payment methods: Subject to the processing times of the respective payment provider.
   If you have not received the refund after the estimated timeframe, please contact your payment provider or reach out to us for assistance.
7. Handling Service Issues
   If you believe there are significant issues with the service received—such as:
   Service not provided as agreed;
   Major errors in the delivered content;
   Failure to deliver within a reasonable timeframe;
   —please contact us within 14 days of receiving the service.
   Depending on the specific circumstances, we will:
   Provide revision services;
   Reschedule the consultation;
   Or assess eligibility for a refund.
8. Contact Us
   If you have any questions regarding our refund policy, order status, or refund requests, please contact us:
   Company: GOLD STAR MANAGEMENT LTD
   Address: 126 Auckland Road, Ilford, United Kingdom, IG1 4SQ
   Email: support@goldstarmanagement.uk
   Phone: 447473100493
   We are committed to providing professional, transparent, and reliable HR and career development services to our clients.